What To Expect

1. Request an appt.

Click here to fill out our easy Initial Appt. Request form. You will be prompted to enter some basic contact information, a brief description of why you are seeking counseling, and your preferred availability for appointments. You will also have the chance to enter any other info you feel would be important or helpful for us to know.

Submit the form and you will be contacted within the week to discuss a time/date for your first appointment, the therapist you’ll be assigned to, and payment. Wondering whether we take insurance? Click here. 

2. Complete Client Forms

Once your first appointment is set up you will receive an email containing necessary forms that must be filled out prior to your initial visit with us. Keep your eye out for an email from Clear Water Wellness Client Portal with the subject line Welcome from Clear Water Wellness that will invite you to sign-in to your Client Portal to fill our your forms. These documents are very easy to access and complete. To learn more about using your Client Portal, including how to log in, request appointments online, and use our Telehealth (virtual counseling) feature, click here.

Curious what forms you’ll be prompted to fill out? Check them out here.

3. Show up for your first appt. 

We are located at 4 Park Plaza, Wyomissing PA 19610. We have plenty of free parking! You will know you are in the right place if you have found the building with the large number ‘4’ out front. We are located on the first floor, so come inside the building’s main front doors and wait in the lobby. Your therapist will come out to retrieve you at your appointment time. We do appreciate if you send us a text to let us know that you have arrived. (Your therapist’s number is located at the bottom of your welcome email and can also be found here.) 

In your first session you will get to know your therapist and you can expect to discuss what brought you to counseling and what you hope to achieve throughout the course of it. It is both our hope and our mission to make you feel comfortable and heard in therapy. We as therapists endeavor to honor your unique story and personality and to walk alongside you to help you heal, achieve your goals, and reach your highest potential. Don’t ever be afraid to dump your anxieties and your emotional baggage in the therapy room! We understand this is a common fear but trust us, we got into this profession for a reason and we’d love to help you sort your heart, mind, and life out. 

At the end of your first appointment, your therapist can schedule you additional appointments. Some individuals schedule once a week, others every two weeks, it’s up to you! In addition, some elect to schedule ahead only one appt. while others elect to have reoccurring appointments that enable them to secure time slots weeks or months in advance. (We recommend the latter, especially if your preferred time-slot is a popular one! You can always cancel online if needed.) Please note you will always receive a text message reminder 24-hours before each appointment.

4. Continue your therapy journey with us for as long as you want/need!

We would love to have you as a regular part of our Clear Water Wellness family! 

Always remember that you have the option to request appt. slots online by logging in to your Client Portal as well as the ability to cancel existing appts. (preferably 24 hours in advance to avoid cancellation fee). You can also text or call your therapist through their HIPAA-compliant line if you ever need anything. Each therapist’s individual contact information can be found here. 

If you are ever unable to physically attend an appointment, you always have the option to attend virtually! Just let your therapist know and they can easily send you a video link for your appt. 

Whether you stay for a short while or a long while, we hope you are able to call Clear Water Wellness home. Brief relief or the long haul, we’re always here for you :)