1. Request an appt.

Click here to fill out our easy Initial Appointment Request form. You will be prompted to enter some basic contact information, a brief description of why you are seeking counseling, and your preferred availability for appointments. You will also have the chance to enter any other info you feel would be important or helpful for us to know.

Submit the form and you will be contacted within the week by our intake team to talk about billing information, needs, goals, and preferences. From there, we will discuss a time/date for your first appointment and the therapist you’ll be working with.

Wondering about billing information? Click here. 

2. Complete Client Forms

Once your first appointment is set up you will receive an email invitation to access our secure client portal, which contains necessary forms that must be filled out prior to your initial visit with us. Keep your eye out for an email from Clear Water Wellness Client Portal with the subject line Welcome from Clear Water Wellness that will invite you to sign-in to your Client Portal to fill our your forms. These documents are very easy to access and complete. To learn more about using your Client Portal, including how to log in, request appointments online, and use our Telehealth (virtual counseling) feature, click here.

Curious what forms you’ll be prompted to fill out? Check them out here.

3. Show up for your first appt. 

Your first session is a chance to slow down, settle in, and begin a conversation with your therapist. Together, you'll talk about what brought you to counseling, any concerns you'd like to address, what is happening in your current life, what challenges you might be facing, what you hope to gain from therapy and what you hope life might look like if things felt better.

Many people feel nervous before their first appointment. Many people worry about what to say, whether they're "doing therapy right," or if their concerns are important enough to bring into the room. The truth is, there is no perfect way to begin. You don't need to have everything figured out before your first appointment. These concerns are common, and there is no right or wrong way to begin.

Therapy is a space where you can show up exactly as you are. Whether you arrive with a long list of things you want to discuss or aren't quite sure where to start, your therapist will meet you where you are. Our goal is to create an environment where you feel comfortable, understood, and supported as we get to know your story. You don't need to prepare a perfect explanation or have everything figured out before you arrive. Your therapist will help guide the conversation and create space for you to share at a pace that feels comfortable.

Your first appointment is also an opportunity to ask questions, learn more about your therapist's approach, and determine whether the relationship feels like a good fit.

Attending Your First In-Person Appointment

We are located at 4 Park Plaza, Wyomissing PA 19610. We have plenty of free parking! You will know you are in the right place if you have found the building with the large number ‘4’ out front. We are located on the first floor, so come inside the building’s main front doors and wait in the lobby. Your therapist will come out to retrieve you at your appointment time. We do appreciate if you send us a text to let us know that you have arrived. (Your therapist’s number is located at the bottom of your welcome email and can also be found here.) 

Attending Your First Virtual Appointment

Virtual therapy appointments are completed through our secure client portal. You can attend your session from any private, comfortable location with a reliable internet connection.

Before your appointment:

• Log into your Client Portal
  You will receive access to your secure SimplePractice client portal after scheduling your first appointment. You can log in through your invitation email or portal access link.

• Find your upcoming appointment
  Once logged in, your scheduled appointment will appear in your portal. Select your upcoming session to access the telehealth link.

• Join your session online
  At your appointment time, click the video link provided through the portal. Your session will open in your browser — no additional software download is required.

• Prepare your space
  Before beginning, we recommend:

  • Choosing a private space where you feel comfortable talking

  • Ensuring your device has a working camera and microphone

  • Using headphones if helpful for privacy

  • Minimizing distractions when possible

Your therapist will join you at your scheduled appointment time.

If you experience technical difficulties, please contact your therapist through your secure communication options listed in your client portal.

4. Continue your therapy journey with us for as long as you want/need!

Therapy is a process that unfolds over time. As you continue meeting with your therapist, you'll have the opportunity to deepen insight, build skills, work through challenges, and move toward the goals that matter most to you.

No two therapy experiences look exactly alike. Some clients focus on managing current stressors, while others explore longstanding patterns, process difficult experiences, strengthen relationships, or pursue personal growth. Your care will be tailored to your unique needs and may evolve as those needs change.

At the end of your first session, you and your therapist will discuss recommendations for ongoing care and determine a schedule that feels supportive and sustainable. Some clients attend weekly, while others prefer biweekly or less frequent appointments.

Many clients choose to schedule recurring appointments in advance to maintain consistency and reserve their preferred time slot. Appointment reminders are able to be set up so you can automatically be notified about your appointments to help make the process as seamless as possible.

Helpful Tips

Manage appointments with ease.
You can view, schedule, and manage appointments through your secure Client Portal at any time.

Stay connected with your therapist.
Each clinician has a HIPAA-compliant phone number that can be used for scheduling needs and other non-emergency communication. Therapist contact information can be found in your welcome materials and on our website.

Need to switch to virtual?
Life happens. If you're unable to attend in person, virtual appointments may be available. Simply contact your therapist in advance and they can help coordinate a telehealth session when appropriate.

Give us as much notice as possible.
If you need to cancel or reschedule an appointment, we appreciate as much advance notice as possible to avoid a late cancellation fee. This helps us better serve all clients seeking care.

Check your Client Portal regularly.
Important forms, appointment details, reminders, and secure messages may be delivered through your client portal.

Questions are always welcome.
Whether you're unsure about paperwork, scheduling, payment, or what to expect in therapy, our team is happy to help.